Effective Date: April 18th, 2026
1. Introduction
This Acceptable Use Policy (“AUP”) governs your use of the website, services, and digital platforms operated by Mindflow Therapy (“we,” “us,” or “our”). By accessing or using our website at https://mindflowtherapy.net, you agree to comply with this policy. This AUP is incorporated by reference into our Terms of Service and Privacy Policy.
2. Permitted Use
You may use our website and services for lawful purposes related to seeking or managing mental health and therapy services. Permitted uses include:
- Scheduling, managing, or canceling therapy appointments
- Communicating with ${CLIENT.name} staff regarding clinical services
- Accessing educational resources and wellness content provided by our practice
- Submitting intake forms, consent documents, or other required clinical paperwork
- Reviewing billing statements and account information
3. Prohibited Conduct
You are prohibited from using our website or services to:
- Violate any applicable federal, state, or local law or regulation, including laws governing healthcare, privacy, or telecommunications
- Transmit or upload any content that is unlawful, harassing, defamatory, obscene, fraudulent, or otherwise objectionable
- Impersonate any person or entity, or falsely represent your identity, affiliation, or credentials
- Attempt to gain unauthorized access to our systems, servers, databases, or any connected networks
- Introduce viruses, malware, ransomware, or any other harmful code into our systems
- Scrape, crawl, or otherwise harvest data from our website without prior written consent
- Interfere with or disrupt the integrity or performance of our website, services, or related infrastructure
- Use our SMS messaging program for any purpose other than receiving authorized service-related communications
- Opt in to SMS communications on behalf of another person without their explicit consent
- Use our services to transmit unsolicited commercial messages or spam
4. Patient Communications & Clinical Boundaries
Mindflow Therapy provides mental health services in a regulated clinical environment. In addition to the general prohibitions above, users accessing clinical or patient portal features must not:
- Submit false or misleading information in intake forms, clinical questionnaires, or consent documents
- Use the patient portal or messaging system for emergency communications — in a medical emergency, call 911 or go to the nearest emergency room
- Share login credentials or patient portal access with unauthorized individuals
- Record, photograph, or capture any telehealth session without prior written consent from ${CLIENT.name}
5. SMS Messaging Acceptable Use
Our SMS messaging program is provided solely to deliver appointment confirmations, reminders, and customer support communications to users who have explicitly opted in. Acceptable use of our SMS program requires that you:
- Reply “STOP” to unsubscribe at any time — all opt-out requests are honored immediately
- Reply “HELP” to receive support contact information
- Not attempt to use our SMS program to send messages to other individuals
- Not provide false contact information during the opt-in process
No mobile information collected through our SMS program will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is kept strictly confidential.
6. Intellectual Property
All content on our website, including text, graphics, logos, images, audio clips, and software, is the property of Mindflow Therapy or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written authorization.
7. Consequences of Violation
We reserve the right to investigate any suspected violations of this AUP. If we determine, in our sole discretion, that a violation has occurred, we may:
- Suspend or permanently terminate your access to our website and services
- Remove any content you have submitted
- Report your conduct to appropriate law enforcement or regulatory authorities
- Pursue legal remedies available under applicable law
Violations involving patient privacy or protected health information may also be reported to the U.S. Department of Health and Human Services Office for Civil Rights in accordance with HIPAA.
8. Reporting Violations
If you become aware of any conduct that violates this Acceptable Use Policy, please notify us promptly at:
Mindflow Therapy
Phone: 1-203-306-5855
Email: mindflow@mindflowtherapy.net
Website: https://mindflowtherapy.net
9. Governing Law
This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the State of Connecticut. Any dispute arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Connecticut.
10. Changes to This Policy
We may update this Acceptable Use Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Acceptable Use Policy.
